Resolving error 0xc0000034 after installing Windows 7 Service Pack 1 (SP1)

After installing Windows 7 Service Pack 1 (SP1), you might receive the following error message on a black screen:

!! 0xc0000034 !! 142/53007 (_0000000000000000.cdf-ms)

To resolve this issue, first restore your computer to a point in time before you installed Windows 7 SP1 by using the System Recovery Options menu in Windows. Next, install the update described in this topic. Then, after you've installed the update, try reinstalling SP1.

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Step 1: Restore your computer using the System Recovery Options menu

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer using the computer's power button.

  2. Do one of the following:

    • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

    • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.

  3. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press Enter. If prompted, select the Windows 7 installation to be repaired, and then click Next.

  4. Select the language and keyboard input method, and then click Next.

  5. Select the user name of an administrator account, type the password, and then click OK.

  6. In the System Recovery Options dialog box, click System Restore.

  7. In the System Restore dialog box, click Next.

  8. Choose a restore point labeled Windows 7 Service Pack 1.

    If you don't see a restore point labeled Windows 7 Service Pack 1, choose a restore point dated before the installation date of the service pack, and then click Next.

    If you don't see any restore points, click the Show more restore points check box.

  9. On the Confirm your restore point screen, click Finish, and then click Yes.

  10. Click Restart to restart your computer.

Note

  • If you can't use System Restore (for example, there are no restore points on your PC), or you are an advanced user or a system administrator, there are other recommended methods for troubleshooting this issue. For more information, go to the 0xc0000034 Knowledge Base article on the Microsoft website.

Step 2: Install Update for Windows (KB2533552)

You can get this update by using Windows Update.

  1. Click the Start button Picture of the Start button, click All Programs, and then click Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

  3. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to install.

  4. Select the check box for Update for Windows (KB2533552) and for any other updates that you want to install, and then click OK.

  5. Click Install updates, and then follow the instructions on your screen. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Note

  • If Update for Windows (KB2533552) doesn't appear in Windows Update, you might need to install another update first. Check for updates again, install any important updates, and then check for updates again.

  • If you have trouble installing this update, go to the KB2533552 Knowledge Base article on the Microsoft website and follow the instructions to download the update manually.

Step 3: Reinstall Windows 7 SP1

  • After you have installed the update, reinstall SP1. At the end of the SP1 installation process, we recommend restarting the PC immediately when prompted, rather than restarting later. For detailed instructions, see Learn how to install Windows 7 Service Pack 1 (SP1).