Windows 7 installation problem: hard drive not found

When installing Windows 7, you might see one of the following error messages:

  • No drives were found. Click Load Driver to provide a mass storage driver for installation.

  • Windows Setup could not configure Windows to run on this computer’s hardware.

Here are a few things that may help fix the problem.

Update the storage controller driver during Windows 7 setup

You might need to update the driver for your PC’s storage controller. This driver controls how the hard drive interacts with the rest of the PC. To do this:

  1. Find the type of storage controller your PC uses by checking the documentation that came with your PC or going to the manufacturer’s website.

  2. On a second PC, go to the manufacturer’s website and download the latest driver on a USB flash drive or other removable media.

  3. Start Windows 7 installation again, and on the Where do you want to install Windows? page, click Load Driver.

  4. Insert the removable media containing the driver into your PC, and click OK.

  5. Select the driver from the list of results and then click Next. Follow the instructions on your screen to continue installing Windows 7.

For more information about drivers, see Update drivers: recommended links.

Update the driver for your PC's chip set

In some circumstances, PCs that use certain types of chip sets (part of a PC's internal hardware) and also have Advanced Format hard disk drives installed might receive these errors.

Installing the latest drivers from the chip set manufacturer or changing some storage device settings in your PC's BIOS might help fix the problem. For more information on this issue and recommended steps, see "Resolution" in the Windows Setup error article.


  • Changing BIOS settings is an advanced task and procedures vary by manufacturer. For specific guidance on BIOS settings, check the documentation that came with your PC, or go to the manufacturer's website.