You don't have to do anything. SkyDrive storage plans are automatically renewed on an annual basis.

Storage plans don't expire unless you cancel the subscription, and they'll be automatically renewed every year on the date you bought them. To see when your subscription will be renewed or expire if you canceled it, go to the Manage storage page on SkyDrive. You might need to sign in with your Microsoft account.

Upgrading your storage plan using an different payment method is a two-part process. First, you need to change your payment method, and then you need to upgrade your storage plan.

If you upgrade your storage plan midway through your subscription, you'll be charged the difference between the cost of the new plan and the time remaining on your existing plan. Your subscription renewal date will be reset to the date that you made the storage plan upgrade.

The time it takes to upload or download a large amount of data depends on your Internet connection speed, how close you are geographically to our servers, how much your Internet service provider lets you upload in a day, the speed of your computer, and other factors. Here are some tips for maximizing the transfer speed:

• Use a wired instead of a wireless connection.

• Avoid running other apps on your computer when you're uploading or downloading a large amount of data.

• Avoid using your Internet connection for other activities while you're transferring a large amount of data. It might help to upload or download at night when the connection is getting less use from other people in your area.

• Before you begin transferring a large amount of data, make sure your computer isn't set to go to sleep.

If you buy a storage plan that is larger than you need, follow the steps later in this topic to cancel the subscription. Then wait until it expires and select a plan with less storage.

Generally, when a payment method is declined, it's because there’s a problem with your billing info, credit card, or other payment method. To verify that your billing information is accurate, or to change your payment method, follow these steps:

Note

• If your payment info is accurate and you still receive this error, contact your bank for more info.

If your storage plan doesn’t appear in SkyDrive, go to the Manage storage page and refresh the page. You might need to sign in with your Microsoft account.

Note

• If this doesn’t fix the problem and the storage plan shown is still inaccurate, go to our customer support site for more assistance.

After you cancel a storage subscription, the storage is available to you until the plan's annual renewal date. After that date, the subscription will expire. If you exceed your remaining storage space when the subscription expires, you'll be able to view, share, and download files on your SkyDrive, but you won't be able to upload files until you buy more storage or free up space.

In most cases SkyDrive subscriptions are non-refundable except where applicable by law. To request a refund, go to our customer support site.