Get help with your computer using Windows Remote Assistance


When you're having a computer problem, you might want to get help from someone else. You can use Windows Remote Assistance to invite someone to connect to your computer and assist you, even if that person isn't nearby. Make sure you only ask someone that you trust, because the other person will temporarily have access to your files and personal information.

There are two ways to get help using Remote Assistance. If you’re getting help from another person using Windows 7, you can use Easy Connect to directly connect to another computer. If the person that you’re getting help from is using a different version of Windows, you can use an invitation file. For more information, see Which connection method should I use in Windows Remote Assistance?

Note

  • Before you allow someone to connect to your computer, it's a good idea to close any open programs or documents that you don't want your helper to see. If at any time you feel uncomfortable about what that person is seeing or doing on your computer, you can click Stop sharing or close the program.

Watch this video to learn how to get help with your computer using Windows Remote Assistance (2:08)
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To request help by using Easy Connect

When you use Easy Connect, Remote Assistance generates a password that you can give to the person you want help from. The person helping you can then use the password to directly connect to your computer. When the connection is made, contact information is exchanged between your computer and your helper’s computer that will allow you to quickly connect in the future without using the password.

  1. Open Remote Assistance by clicking the Start button Picture of the Start button. In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance.

  2. Click Invite someone you trust to help you.

  3. If you've never used Easy Connect, click Use Easy Connect. If you've used Easy Connect before, you can choose from a list of previous contacts. To invite someone who is not on your contact list, click Invite someone to help you.

  4. Follow the instructions.

To request help by using an invitation file

An invitation file is a special type of Remote Assistance file that the person you want to get help from can use to connect to your computer.

  1. Open Remote Assistance by clicking the Start button Picture of the Start button. In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance.

  2. Click Invite someone you trust to help you.

    If you've previously used Easy Connect, click Invite someone to help you in the contact list to display the options for using an invitation file.

  3. Do one of the following:

    To Do this
    To

    Create an invitation as a file

    Do this

    Click Save this invitation as a file

    To

    Send an invitation using your e‑mail program

    Do this

    Click Use e‑mail to send an invitation

  4. Follow the instructions.