Sign-in and password problems
Help protect your account
Account temporarily blocked
If you tried to sign in to Outlook.com and got a message that your account is temporarily blocked, it’s because we noticed some unusual activity in your account. We know that having your account blocked can be frustrating, and we apologize for the inconvenience, but it’s an important tool to help us protect all our customers, including you, from junk email and online fraud.
As part of the unblocking process, you’ll need to change your password. Get more info on how to create a strong password.
There's a link at the bottom of this page that will take you to a support page where you’ll need to enter some info into an online form. A Microsoft customer service representative will contact you via email within 24 hours, either with instructions on how to unblock your account, or requesting further info.
The quickest way to get your account unblocked is online, by requesting and then entering a code. If you haven’t tried unblocking your account online, we recommend you start there.
If you’re signed in to your blocked account, sign out.
Go to https://outlook.com, sign in to your blocked account and follow the instructions on the page.
Even though your account is blocked, you should still be able to sign in to your account and read email. Here are some other tips to help you along the way.
You can request the code be sent to you via text message, or if your phone doesn’t support texting, via an automated phone call.
If the code is sent via text message, the code is the numbers in the body of the message, not the numbers in the header.
If your phone can’t receive text messages, you can request the code be delivered via an automated phone call. Be ready to write it down.
You might be reluctant to give us your phone number. We understand—we’re all deluged with marketing these days. We’ll just say this: Microsoft never sells your security info or uses it for marketing or any other purpose. Period. We respect your privacy.
If you request a code, but don’t receive it, check the phone number you entered for any errors. If the number is correct, but doesn’t work, you can click Enter a different number and enter any number you like.
To help foil hackers, there’s a daily limit on the number of times you can request a code. If you reach the limit, you'll need to wait 24 hours to request a new code.
Because of network delays, it might take a few minutes to receive your code. If you haven't received it after 15 minutes, request another one.
Double-check that your phone can receive text messages. Text message delivery isn't available in all countries or regions, or from all providers.
If your phone can’t receive texts, you can request the code be delivered via an automated phone call. Be ready to write it down.
If you still can't get a code, you can contact support via the link at the bottom of the page.
If you request the code be sent to you in a text message, it’s the numbers in the body of the message, not the numbers in the header.
If the code is read to you over the phone, and it isn’t clear, consider having a code sent via a text message.
Request a new code
If it’s the right code, but it didn’t work, you can contact support via the link at the bottom of the page.
If you can’t unblock your account with a code, you can contact support. To reach the support page, you must be signed in to your account. Even though it’s blocked, you should still be able to sign in and read email.
You’ll need to enter some info into an online form. When we receive your info, the system will send you an email with a ticket tracking number. A Microsoft customer service representative will contact you via email within 24 hours, either with instructions on how to unblock your account, or requesting further info. You’ll get further emails with updates until your account is unblocked.
Once you’ve gotten your account unblocked, you can get more info on how to help protect your account.
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