If you've forgotten your Windows password, there are several ways to retrieve or reset it:

  • If your PC is on a domain, your system administrator must reset your password.

  • If you're using a Microsoft account, you can reset your password online. For more info, go to the Reset your password webpage.

  • If you're using a local account, use your password hint as a reminder.

If you've tried these suggestions and still can't sign in:

  • If you have Windows 8.1, you'll need to reinstall Windows.

  • If you have Windows RT 8.1, you'll need to contact your PC manufacturer.

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