Demo: Diagnosing problems and getting help

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When you encounter a computer problem or have a question about Windows, you need to know how to get the right help. This demo shows you how to use Windows Help and Support to find the answers you need and access other support options.

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If you ever have a computer problem or a question about Windows, you'll need to know how to get the right help.

The first place to go for help with a problem is Windows Help and Support, which you can get to right here on the Start menu. If you're connected to the Internet, make sure that Help and Support is set to search online content. That ensures you're getting the most current information available.

The Search box is a good place to start. First, type a few keywords about your problem. Then click this button.

The topics that match your keywords will appear here. To open a search result, click its title. You can click any section to expand it. To get back to the results list, click the Back button.

Now let's look at some of the resources available on the Help and Support home page. You can always get here by clicking the Home button on the toolbar. Note that the options you see on this page might vary, depending on your computer's manufacturer.

These categories on the home page are a good place to browse for answers. For example, you can go to the Windows Online Help and Support website to see a broad range of information about using Windows, and you can use the Table of Contents to browse Help topics by subject. Let's do that now.

In the Table of Contents, you click a category. Let's try Security and privacy. This category page shows a list of Help topics and links to additional categories.

If you've searched Windows Help and Support and didn't find what you were looking for, click the Ask button to see other support options. For example, Windows Remote Assistance lets you invite a knowledgeable friend to connect to your computer remotely, and you can visit Windows communities on the web to get help from other Windows users. Note that the options you see on this page might vary, depending on your computer's manufacturer.

Now you know about the different ways to get help quickly.