Troubleshoot importing video problems

Here are solutions to some common problems with importing video from a digital video (DV) camera.

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My computer doesn't find my DV camera when I plug the camera in. Why not?

This can occur for the following reasons:

  • The DV camera is not powered on.

  • The DV camera went into standby mode. Some DV cameras will go into standby mode if the DV camera is in the record (Camera) mode with a tape in it and no video or audio is being sent to or from the camera.

To fix the problem, do one or more of the following, and then try again:

  • Verify that the DV device is connected properly to your computer with an IEEE 1394 connection or a USB 2.0 connection.

  • Verify that the DV camera is powered on and in VCR (playback) mode.

  • Switch off the DV camera and then switch it on again in VCR (playback) mode.

When I try to import the entire video on a videotape I get an error message that says there is no tape in the DV camera. What should I do?

Make sure that a videotape is properly inserted in the DV camera, and then verify that the tape loader on the camera is completely closed. Try importing video again.

I get an error message that says that my video file exceeds the FAT32 4-gigabyte size limit. What does that mean and how do I fix it?

This message occurs if you are capturing video at a higher quality setting on a volume or partition that is using the FAT32 file system. The file system is used by MS-DOS and other Windows-based operating systems to organize and manage files.

To fix this problem, do one or more of the following:

  • Reduce the amount of video you import using Import Video.

  • Choose a lower video setting for your imported video.

  • If your computer's hard disk has multiple partitions, and one is formatted using the NTFS file system, go back in Import Video, and then save your video to that partition.

  • Convert your file system to use the NTFS file system, which does not have a file size limit.

    1. Close any open applications.

    2. Convert your file system to use the NTFS file system. To learn more, see Convert a hard disk or partition to NTFS format.

I don't see the options to import video from a videotape, and live video is displayed in Import Video. What can I do to fix this problem?

Switch the DV camera from the record (Camera) mode to playback (VCR) mode, and then restart Import Video. When you go through Import Video, you should now have the option to import video from a videotape.

When I am importing live video from my DV camera, after a while live video stops importing and I receive an error message that the camera has been disconnected from the computer. What can I do to fix this problem?

The DV camera might have gone into standby mode. Some DV cameras will go into standby mode if the DV camera is in the record (Camera) mode with a tape in it and no video or audio is sent to or from the camera. When importing live video using Import Video, remove the videotape from the camera before starting Import Video.

When I import video using Import Video, video frames are dropped and missing from the imported video file. What can I do to prevent dropped frames?

To prevent dropped frames, try one or more of the following:

  • Defragment your hard disk. For more information about Disk Defragmenter, see Improve performance by defragmenting your hard disk .

  • Close any other programs that are running when you are capturing video. Programs that need to access the hard disk could slow down the disk when importing video, which could result in dropped video frames.

  • Choose a lower video setting in Import Video when importing video from a DV camera.

  • If possible, upgrade your computer. Because video editing is very system-intensive, upgrading your computer with one or more of the following can help to prevent dropped frames when importing video: a faster processor, hard disk, or more memory.

Why am I unable to import video from my web camera or analog video source?

Import Video does not support importing video from a web camera or analog video source such as a VCR. To use video from your web camera, you can use the software that comes with the camera to record the video to your computer.