Troubleshoot problems in Windows Media Player

Here are solutions to some common problems with Windows Media Player.

Hiển thị tất cả

Is there a newsgroup that focuses on using Windows Media Player?

Yes. You can submit questions to the Windows Media Player newsgroup.

This newsgroup is maintained by a community of knowledgeable users offering peer-to-peer assistance. It is not an official Microsoft technical support resource. As such, Microsoft cannot guarantee that your question will be answered.

When you submit your question, try to be as specific as possible. For example, try to include the following information:

  • Windows Media Player version. To find the version number, on the Help menu, click About Windows Media Player. If the Help menu is not visible, show the Classic Menus. For example, the version might be 11.0.6000.xxxx.

  • Windows operating system version. To find the version number, click Start, right-click Computer, and then click Properties.

  • The task that you were trying to accomplish prior to encountering the problem.

  • If an error message is displayed, click Web Help. When the webpage appears, copy the URL and paste it into your newsgroup question. The Web Help URL contains useful information, such as the error code you encountered and other troubleshooting details.

  • If the problem only occurs when you use a particular file, web link, or URL, provide details about that item.

How do I display detailed information about the Player components and codecs installed on my computer?

If you need to see a list of the Windows Media Player components and codecs installed on your computer, do the following:

  1. On the Help menu, click About Windows Media Player.

    If the Help menu is not visible, show the Classic Menus.

  2. On the About Windows Media Player dialog box, click Technical Support Information.

    Your web browser will open a page that includes information about the related binary files, codecs, filters, plug-ins, and services installed on your computer. A technical support person might be able to use this detailed information to help you troubleshoot problems on your computer.

I encountered an error message. How do I find out what its error code is?

Most error message dialog boxes include a Web Help button. If you are online, click the button to see what the error code number is.

Error codes consist of eight alphanumeric characters, such as C00D1197. If you see a character in an error code that looks like it could be either the number zero or the capital letter "O," it is the number zero.

How do I learn more about a particular error message?

Most error message dialog boxes include a Web Help button. If you are online, click the button to see what information is available to help you resolve the problem that you have encountered.

The information on the Web Help pages is updated periodically as Microsoft learns more about potential causes and solutions of a given error. If you don't see a solution for an error that you encounter today, try checking back in the future to see if a solution has been identified.

When I click the Web Help button, nothing happens. Why?

You might be experiencing network connectivity problems. If the problem persists, try restarting the Player or your computer.

Why does a red or blue button appear beside some items in the library or List pane?

When the Player encounters an error or other issue, an error message dialog box is usually displayed. However, in some cases, the Player might display an Error button Picture of the Error button or an Information button Picture of the Information button next to the item in the library or List pane.

Click the button to see a list of options for resolving the problem or for displaying more details about the issue. You can also hover your mouse pointer over the button to see additional information.