Troubleshoot problems with DVDs and movies in Windows Media Center

Here are solutions to some common problems with playing DVDs and viewing movie information in Windows Media Center.

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Why doesn't digital audio work for DVD?

DVD audio is determined by the speaker configuration you selected in Set Up Your Speakers, the audio connection type that you use to connect your computer to your speakers or stereo receiver, and the DVD audio settings in Windows Media Center. For more information about setting up your speakers in Windows Media Center, see Set up your speakers.

Also, the availability of digital audio is dependent on the options that are enabled by the audio hardware that is installed on your computer. For more information about your audio hardware capabilities, refer to the documentation that came with your computer.

Why is the DVD video distorted?

DVD video might be distorted if another DVD player application has been installed on your computer. This can occur because different DVD players install different software that is used to decode the DVD video so that it can play back. Try removing the other DVD player application to correct the problem.

Why doesn't a DVD play?

A DVD may not play for one or more reasons. The following is a list of possible reasons and some steps you can take to try to solve this issue:

  • Another DVD player application has been installed on your computer that prevents Windows Media Center from playing the DVD. Try closing or uninstalling the other DVD player application.

  • Your DVD drive has been disabled. Verify that your DVD-ROM drive is enabled.

  • Your display resolution or connection type does not support the copy protection technology that is required to play the DVD. You may need to change your display resolution to 640x480 or 720x480. Alternatively, you can change the cable connection between your display and your computer to use a DVI or VGA cable. See Connect your computer to a TV for information about the different types of cable connections.

  • Your DVD-ROM drive cannot play back that type of DVD. For example, some DVD-ROM drives can only read DVD+R or DVD-R discs. If you burn a video DVD to a type of recordable DVD that the DVD-ROM drive does not support, the DVD will not play back.

What happens if the DVD has a different region code and does not play?

Some DVDs are encoded for playback only in certain regions. Therefore, if you bought a DVD in one country or region and then try to play it on a DVD player or computer that was bought in a different country or region, that DVD may not play, due to the region coding for the DVD.

Why doesn't movie information or cover art display in Windows Media Center?

Movie information and cover art images may not display for any of the following reasons:

  • You are not connected to the Internet, so it is not possible for Windows Media Center to retrieve the information and cover art images.

  • Movie information and images are not available in your country or region.

  • Movie information and images are not available for the current movie or DVD.

  • When setting up Windows Media Center, you chose not to download CD, DVD, and movie information from the Internet. If you want to change this setting, do the following:

    1. Connect to the Internet.

    2. On the start screen, scroll to Tasks, click settings, click General, and then click Automatic Download Options.

    3. Select the Retrieve CD album art, media information for DVDs and movies, and Internet Services from the Internet check box.

    4. Click Save.

How can I change the program that AutoPlay opens when I plug in a device or insert a disc?

Follow these steps:

  1. Open AutoPlay by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking AutoPlay.

  2. To never see the AutoPlay dialog box, select Take no action next to the device or disc. To choose an action each time you plug in a device or insert a disc, select Ask me every time. To have a program open automatically each time, select the program.